Shipping Information - Terms & Conditions

SHIPPING INFORMATION-TERMS AND CONDITIONS

Shipping Policy

Our generators typically ship out within 24 hours.  If the order is placed on a holiday, or weekend, we will ship the next business day. We reserve the right to drop ship your generator or other parts from the factory. We advertise free shipping, but some areas may incur additional fees. You will be informed of a drop shipment, or additional fees PRIOR to us processing your order. You will be allowed the opportunity to cancel before we process your order.

Parts Shipping Policy

Free shipping on orders over $40.00. Parts shipping to contiguous 48 states only. 

Generator and/or Large Package Curbside Delivery

During generator delivery the trucking company will not drive on your property for fear of causing damage. Delivery is curb side only. Your location must be semi-truck accessible.

Inside Delivery Explanation

If available in your area, straight truck and/or inside delivery may be requested. Conditions must be such that allow inside delivery. Additional fees will apply for these services. Inside delivery simply means brought up to your home. It does not mean: remove and dispose of packaging, put in your house or garage, deliver and set at its operating location, nor anything else that could be implied by inside delivery.

Cancellation Policy

We understand that things change. If you must cancel your order is subject to a restocking fee.

Cancel Before It Ships

We understand that things change. You're welcome to cancel your order BEFORE IT SHIPS. We usually ship out the same day or next business day after payment is approved. If you are thinking about changing your mind, Please wait to order! Cancellations prior to shipping are subject to cancellation/restocking fee up to 25%


Cancel After It Ships

Cancellations after shipping are subject 50% cancellation/restocking fee. Allow up to 10 days for a Credit Card refund.

Shipping Damage Policy

Damages are rare but can happen. YOU MUST INSPECT THE SHIPMENT BEFORE SIGNING THE BILL OF LADING! Remove the boxes to inspect the physical generator and transfer switch. Simply lift up the box. Any damage MUST be noted on the Bill of Lading. If you sign for freight as received in good condition, and it has damage, WE WILL NOT BE ABLE TO HELP. YOU WILL BE RESPONSIBLE TO MAKE A SHIPPING DAMAGE CLAIM. YOU WILL BE RESPONSIBLE FOR ANY FEES INCURRED BY THIS PROCESS.

FAILURE TO REPORT DAMAGE ON A SIGNED BILL OF LADING WILL RESULT IN YOU HAVING TO FILE THE CLAIM AND "ATTEMPT" TO COLLECT FROM THE SHIPPING COMPANY AT THE EXPENSE OF YOUR TIME AND MONEY. TRUCKING COMPANY MAY NOT PAY 100% FOR CONCEALED SHIPPING DAMAGE. ZILLER ELECTRIC WILL NOT REIMBURSE YOU FOR ANY LOSSES YOU INCUR.

If you receive a damaged generator, please call us immediately. We include a bright sticker on all of our shipments with our phone number and instructions to call us if there is damage.  THIS DAMAGE MUST BE NOTED ON THE BILL OF LADING. WE WILL TAKE CARE OF YOU! IF DAMAGE IS SEVERE SIMPLY REFUSE SHIPMENT. CONTACT US WITH DETAILS. WE WILL CONFIRM RETURN FROM TRUCKING COMPANY.

UPON CONFIRMATION WE WILL SHIP YOU A REPLACEMENT. IF YOU ACCEPT A DAMAGED UNIT, SAVE THE PACKAGING. IT MAY REQUIRE INSPECTION TO PROCESS A DAMAGE CLAIM.  

Return Policy

Returned items are subject up to a 50% cancellation/restocking fee.  Items must be returned within 30 days and in brand new condition, including packaging.  Ziller Electric and/or Manufacturers, at their discretion, may refuse a return based on the condition of the item and/or its packaging. Manufacturer restocking fees will be deducted from your refund. Ziller Electric will not provide refund to you until manufacture provides refund to us. 

Pricing Information

We do our best to keep all prices current. With the number of products we carry it is not always possible. We cannot confirm the price of an item until after your order is placed.  Pricing errors may occur on www.zillerelectric.com.  Our manufacturer at their discretion may change pricing on any product without notice to us. We reserve the right to cancel any orders containing pricing errors, with no further obligations to you. Even after your receipt of an order confirmation or shipping notice from Ziller Electric. We will notify you and proceed with your instructions. You will be offered the price change or to cancel your order. You receive notification if you choose cancellation.  Pricing for products may be different at www.zillerelectric.com from prices available in store.

Products Shown as In Stock

Products listed at zillerelectric.com are shown as In Stock. Our products are almost always in stock at either Ziller Electric or Generac Power Systems. However a product listed as In Stock is not a guarantee. It is impossible for Generac to notify us when a product is out of stock. Therefore it is impossible for us to list a product as Out Of Stock. This is never an attempt to deceive. Simply an unfortunate circumstance beyond our control. Upon receiving your order you will be notified if there is a lead time found when we attempt to place your order at the factory. Your order will never be processed until we gain your approval once you are made aware of the lead time. Lead times are approximate and are never guaranteed. Once your order is placed at the factory a cancellation/restocking fee may apply.                                                                                                

International Purchases and Damage

We only ship to contiguous United States. We are happy to ship to your freight forwarder. If you choose to ship yourself or freight forward Generac products purchased from Ziller Electric outside of contiguous United States, you do so at your own risk. There is no warranty for parts, labor, travel, on Generac products outside of the contiguous United States. There is no damage coverage for Generac products outside of the contiguous US. We only accept US forms of payment. There will be extra scrutiny and submittals required for purchases going to a Freight Forwarder.

International Warranty

Generac Power systems provides equipment and parts warranty ONLY if work is being provided by a Generac authorized, factory trained, repair facility. You may not have a Generac authorized, factory trained, repair facility in your area. If so, YOU HAVE NO WARRANTY. This includes, parts, labor, travel or any other reference to warranty whatsoever. Ziller Electric will never make representation there is a warranty on anything you purchase, when you choose to use it internationally.

Generac Parts Warranty

Generac Parts are warrantied only when installed by a Generac authorized, factory trained, repair facility. If you or your representative install any Generac part, you do so at your own risk, and parts cannot and will not be returned, repaired, replaced, refunded for any reason. This includes if the part fails to correct your problem. Or you claiming it as a defective part if it does not solve your problem.

Parts and Accessories Installation and Warranty

Ziller Electric recommends that all products on our website be installed by a licensed trained technician. Damage to equipment, property, and/or persons can result by untrained individuals installing, replacing, or using our products. Please contact your local licensed trained technician to perform any work, installation, or replacement associated with our products. There is no warranty for parts and accessories installed by an unlicensed untrained individual.

 

Electrical Parts Purchases

Electrical parts cannot and will not be returned for any reason. Sales of electrical parts are final.

Ziller Electric Inc Terms and Conditions

Your use of this site or placement of an order indicates acceptance to all outlined customer service policies, terms and conditions of Ziller Electric Inc. Under no circumstance will Ziller Electric Inc. or employees be liable for damages of any kind arising from the use of this site including, but not limited to direct, indirect, incidental, punitive and consequential damages.


We reserve the right to make changes to our site, pricing and product information, customer service policies and terms and conditions at any time. In addition, Ziller Electric Inc. will not be bound to any prices posted in error or responsible for discontinued or unavailable items or typographical errors. We also reserve the right to refuse service or fulfillment of an order, should circumstances warrant.


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