Shipping Damage Policy

Damages are rare but can happen. YOU MUST INSPECT THE SHIPMENT BEFORE SIGNING THE BILL OF LADING! Open the boxes to inspect the physical generator and transfer switch. Any damage MUST be noted on the Bill of Lading. If you sign for freight as received in good condition, and it has damage, WE WILL NOT BE ABLE TO HELP. YOU WILL BE RESPONSIBLE FOR ANY REPAIR OR REPLACEMENT FEES INCURRED.

 If you receive a damaged generator, please call us immediately. We include a bright sticker on all our shipments with our phone number and instructions to call us if there is damage. THIS DAMAGE MUST BE NOTED ON THE BILL OF LADING WITH REFERENCE NUMBER AND DRIVER’S SIGNATURE AT TIME OF DELIVERY. PLEASE TAKE PHOTOS AND SAVE ALL PACKAGING. IF YOU ACCEPT A DAMAGED UNIT IT MAY REQUIRE INSPECTION TO PROCESS A DAMAGE CLAIM. IF DAMAGE IS SEVERE SIMPLY REFUSE SHIPMENT. CONTACT US WITH DETAILS. WE WILL CONFIRM RETURN FROM TRUCKING COMPANY. UPON CONFIRMATION WE WILL SHIP YOU A REPLACEMENT.

IF DAMAGE IS SEVERE SIMPLY REFUSE SHIPMENT. CONTACT US WITH DETAILS. WE WILL CONFIRM RETURN FROM TRUCKING COMPANY. UPON CONFIRMATION WE WILL SHIP YOU A REPLACEMENT.