Shipping & Returns Policy
Shipping Policy
If our generators are listed as “in stock” they will ship out within 24
hours. If the order is placed on a holiday, or weekend, we will ship
the next business day. We reserve the right to drop ship your generator
from the factory. We advertise free shipping, but some areas may incur
additional fees. You will be informed of a drop shipment, or additional
fees PRIOR to us processing your order. You will be allowed the
opportunity to cancel before we process your order.
Cancellation Policy
Before It Ships
We understand that things change. You're welcome to cancel your order at anytime BEFORE IT SHIPS. We usually ship out the same day as we receive your order, so if you are thinking about changing your mind, Please wait to order! You will be responsible for all credit card fees we incur and they will be deducted from your refund.
After It Ships
You will be responsible for original shipping fee, the return shipping fee, and credit card fees we incur. All these charges will be deducted from your refund. All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow up to 10 days for a Credit Card refund. In addition, some returns may be assessed up to a 25% restocking fee.
Shipping Damage Policy
Damages are rare but can happen. YOU MUST INSPECT THE SHIPMENT BEFORE SIGNING THE BILL OF LADING! It is very easy to remove the boxes to inspect the physical generator and transfer switch. Simply lift up the box. Any damage MUST be noted on the Bill of Lading. If you sign for freight as received in good condition, and it has damage, WE WILL NOT BE ABLE TO HELP YOU!
FAILURE TO REPORT DAMAGE ON A SIGNED BILL OF LADING WILL RESULT IN YOU HAVING TO FILE THE CLAIM AND "ATTEMPT" TO COLLECT FROM THE SHIPPING COMPANY AT THE EXPENSE OF YOUR TIME AND MONEY!!!
If you receive a damaged generator, please call us immediately. We include a bright green sticker on all of our shipments with our phone number and instructions to call us if there is damage. WE WILL TAKE CARE OF YOU!
Return Policy
Returned items are subject to a 20% restocking fee.
Items must be returned within 30 days and in brand new condition,
including packaging. Ziller Electric, at its discretion, may refuse a
return based on the condition of the item or its packaging. The
customer will be responsible for all shipping fees and credit card fees
incurred by Ziller Electric.
Sales are final on electrical parts and they cannot not be returned.
Ziller Electric Inc Terms And Conditions
Your use of this site or placement of an order indicates acceptance to
all outlined customer service policies, terms and conditions of Ziller
Electric Inc. Under no circumstance will Ziller Electric Inc. or
employees be liable for damages of any kind arising from the use of
this site including, but not limited to direct, indirect, incidental,
punitive and consequential damages.
We reserve the right to make changes to our site, pricing and product
information, customer service policies and terms and conditions at any
time. In addition, Ziller Electric Inc. will not be bound to any prices
posted in error or responsible for discontinued or unavailable items or
typographical errors. We also reserve the right to refuse service or
fulfillment of an order, should circumstances warrant.
Unless otherwise specified, all materials appearing on this site,
including the text, page design, logos, graphics, icons, and images, as
well as the selection, assembly and arrangement are the property of
Ziller Electric Inc. Copyright © 1985-2007, All Rights Reserved. The
use of any trademark or service mark without Ziller Electric’s written
consent is strictly prohibited. All other trademarks or service marks
are property of their respective owners.
This website has been produced, designed and is managed by Ziller Electric Inc.