Idle control system / portable generators

[pgilley]

This is my first post. Hope question is not off topic. I bought a portable generator with a Briggs & Stratton engine and I think a Generac generator. Unit model # 030207. Used unit one time, worked fine. Attempted to use it again a few days later . Engine starts and runs fine. When load is applied engine speed will not increase. Unit is making power but without increase in engine speed not enough. 90 to 95 volts on 120 side, less than 180 on 240 side no load less when light load is applied. Unit has auto idle control switch but regardless of switch position engine speed does not change.
Contacted place of purchase and was told that could not return unit once it had been fueled and oil added. Contacted two "authorized Briggs dealers". One said they don't work on electrical parts only engines. No reply yet from second dealer.
Contacted Briggs Customer Service and was told to take it to authorized dealer. How? Had an electrician check unit and he thinks the idle control board is defective. I tried to get Briggs Customer Service to supply a board and I would pay electrician to install it. Briggs would not supply board.
Sorry for the long post but does anyone have an idea as to problem with this unit?
Any ideas as to checking the circuits to determine exact problem?

Thanks in advance,
Paul

[hoghead]

were are u located

[pgilley]

Originally Posted by hoghead

were are u located

Southwest Virginia. 60 miles northwest of Bristol, VA. near Kentucky state line. Pretty rural area. Coal mining country.

[pgilley]

Originally Posted by pgilley

This is my first post. Hope question is not off topic. I bought a portable generator with a Briggs & Stratton engine and I think a Generac generator. Unit model # 030207. Used unit one time, worked fine. Attempted to use it again a few days later . Engine starts and runs fine. When load is applied engine speed will not increase. Unit is making power but without increase in engine speed not enough. 90 to 95 volts on 120 side, less than 180 on 240 side no load less when light load is applied. Unit has auto idle control switch but regardless of switch position engine speed does not change.
Contacted place of purchase and was told that could not return unit once it had been fueled and oil added. Contacted two "authorized Briggs dealers". One said they don't work on electrical parts only engines. No reply yet from second dealer.
Contacted Briggs Customer Service and was told to take it to authorized dealer. How? Had an electrician check unit and he thinks the idle control board is defective. I tried to get Briggs Customer Service to supply a board and I would pay electrician to install it. Briggs would not supply board.
Sorry for the long post but does anyone have an idea as to problem with this unit?
Any ideas as to checking the circuits to determine exact problem?

Thanks in advance,
Paul

Seems no one has an answer to my question. Surely someone has a method to check idle control on a Generac portable generator. I get no response from dealers in this area and Briggs & Stratton promised a response over a week ago. Have not had a reply from them either. I am sure some of the Generac technicians on this site should know how to determine if the control board or stepper motor is defective. This unit is 12,500 watt surge and 10,000 watt run.

[yucan2]

Originally Posted by pgilley

Seems no one has an answer to my question. Surely someone has a method to check idle control on a Generac portable generator. I get no response from dealers in this area and Briggs & Stratton promised a response over a week ago. Have not had a reply from them either. I am sure some of the Generac technicians on this site should know how to determine if the control board or stepper motor is defective. This unit is 12,500 watt surge and 10,000 watt run.

If it is in fact a Generac unit the attached may help.

[pgilley]

Originally Posted by yucan2

If it is in fact a Generac unit the attached may help.

Many thanks for the info. The generator is Generac. Worked through the tests and determined that board was defective. Have not been able to get any help from Briggs or from the company where I purchased the unit. That is one problem with buying from an internet site. I ordered an idle control board at my expense because I need the generator now, not 2 or 3 months from now. Installed the board and unit works perfectly. Again, many thanks for the help.

Paul

[yucan2]

Originally Posted by pgilley

Many thanks for the info. The generator is Generac. Worked through the tests and determined that board was defective. Have not been able to get any help from Briggs or from the company where I purchased the unit. That is one problem with buying from an internet site. I ordered an idle control board at my expense because I need the generator now, not 2 or 3 months from now. Installed the board and unit works perfectly. Again, many thanks for the help.

Paul

You're welcome Paul. Glad it worked out.